Is your item in need of a repair? If you are in need of a re-string, please follow the instructions below:
1. Ship your item(s) to 821 Ridge Road, Wilmette, Illinois 60091.
2. Please include a check (payable to She Beads & He Beads) for $11.00* (re-string fee of $4.00 plus a $5.60 Priority Mail flat fee).
*If you have more than one item that needs repair, please include an additional $4.00 for each item.
3. DO NOT forget to include your name, phone number, and shipping address.
You will receive all repairs in a timely manner!
For all other repair needs, please contact a She/He Beads team member at (888) 920-1923 or e-mail us at Customerservice@sbstore.com.
*Our beads are guaranteed for a lifetime of normal wear and tear. However, the cording may need to be replaced after a few years of wear.