Q&A's

Q: How do I care for She Beads, He Beads, Intention Beads, and/or Charity Beads?

A: Our clay beads are strong and durable and will resist breakage. If your beads start to get dirty, try scrubbing them with a toothbrush and mild soap. Watch out! Newsprint or dark clothing may stain lighter colored beads.

 

Q: How durable are the beads?

A: Our handmade beads will exceed your expectations no matter what. The beads will not crack, break, fade, chip...they are even waterproof. All of our beads carry a lifetime guarantee. How is that for durability?!!

 

Q: Where are the beads made?

A: Our beads are 100% Made in America. Each bead is individually hand-designed and hand-crafted in our Chicagoland studio. We DO NOT import anything when assembling or creating our jewelry. We are one of 5 Chicagoland companies recognized by Diane Sawyer as 100% Made in Chicago.

 

Q: Is there a logo on the products? How do I know they are authentic?

A: Of course. You will notice a logo on all of our products. On the bracelets/necklaces/keychains, locate the knot, you will see a 'small' SB (She Beads) or HB (He Beads) logo near the hole on the bead. On the earrings, you will notice a 'small' SB (She Beads logo) on the bottom of the earring.

 

Q: What is the size difference between a "Large" bead and a"Small" bead?

A: A "Large" bead has a 12mm diameter which is about the size of a gum ball. The diameter of the "Small" bead is approximately 7mm which is about the size of a pea.

Q:How much is shipping and handling?

A: USPS Postal Service Priority Mail is $7.00 per order. FedEx Overnight is $38.00 per order. International Shipping is $18.00.

 

Q: What are the products shown in the "One of a Kind" section?

A: The "One of a Kind" items are unique pieces that you will not otherwise find in other collections. These may be necklaces or bracelets that we believe are especially beautiful but do not fall within our standard product descriptions. They may be new items such as rope necklaces or unique bracelets. Or they may even be specialty items that we have created such as buttons or peppermills. Each item is photographed so that you can be confident that you are purchasing exactly what you see. Since each item is "One of a Kind", once it is sold, the picture will be removed and another item will be shown.

 

Q: How can I purchase a gift certificate?

A: We have gift certificates available online! They never expire, and are a great gift for those recipients  Click here to purchase a gift certificate OR please call us at 888-920-1923.

 

Q: How do I become a STAR?

A: Please click here for details about the new STAR Partner program.

 

Q: How can I sell She Beads, He Beads, Intention Beads, or Charity Beads in my retail store?

A: Please click here to inquire about the Retail program.

 

Q: Are items sold on eBay authentic She Beads?

A: Approved vendors (both STAR and Retail accounts) are not permitted to resell product on eBay. As such, She Beads will not guarantee or repair any items that have been purchased from eBay. Please be wary of purchasing She Beads on eBay.

 

Q: What are Couture Items?

A: These exclusive items are handcrafted by Sandy. Since Sandy’s time at the bead table is very limited these days, Couture items are especially sought after by She Beads collectors. Each Couture item is individually photographed and will display a description with the size, price and colors. Each item made by Sandy will display 2 signature "SB" trademarks next to the knot. Due to the specialty of these items, size adjustments and matching pieces cannot be made. Once a Couture item is sold, there will never be another one like it.

 

Q: Once I place my order, how long until I receive it?

A: If you have selected USPS Priority Mail for your shipment, please allow 2 business days to process your order. We will then ship your product via Priority Mail which takes an additional 2-3 business days to arrive. If you have selected Fed Ex overnight and your order is placed before 12pm Central Time on a regular business day, your order will arrive the following business day. Orders received after 12 Noon Central Time will be processed and shipped the following business day.

 

Q: How do I care for Sterling?

A:Polish and shine sterling spacers with a polishing cloth. If dirt has collected in the sterling, apply sterling polish to a toothbrush and scrub the spacers.

 

Q: Can I buy individual beads?

A: Yes! Please contact a team member at (888) 920-1923 to learn more.

 

Q: What are the earrings made of?

A: The earring posts and French clips are made from .925 sterling silver.

 

Q: How do I care for Crystals - Swarovski Crystal?

A: If your crystals have lost their sparkle, your She Beads may be restrung with new rhinestones for a $20 fee. To keep your Swarovski Crystals looking new, please limit the exposure of rhinestones to water.

 

Q: If the item I purchased does not fit, what should I do?

A: Send the item back with instructions on how many beads to add/remove as well as $7.00 for return postage. Any beads removed will not be returned. Please mail your resize to: 821 Ridge Rd., Wilmette, IL 60091 and allow up to 1 week for your item to be returned.

 

Q: How do I ship outside the United States or Canada?

A: Our website will process International orders, so you are in luck!

 

Q: Where do The Charity Bead Collection donations go?

A: Please refer to the Charity Partners Page to learn more about our charity partners as well as the percentage that will be donated for your purchase.

 

Q: How do I join the mailing list?

A: Please click on Join our Mailing List. Once you are signed up, you will receive an email approximately once or twice a month announcing new products or special seasonal features.

 

Q: Can you make a bead to represent my charity?

A: Email us at customerservice@sbstore.com with the information about your charity as well as the symbol we could use for the bead. You will receive a response with a quoted price for your logo.

 

Q: How do I care for French Clip Earrings?

A: We use sterling earrings which may be polished using a sterling cloth. The clips are quite delicate so please be gentle when opening them.

 

Q: How durable are She Beads & He Beads?

A: Our handmade beads are extremely durable because they are created from polymer clay. Polymer clay is not earthen clay; rather, it is a form of PVC (polyvinyl chloride) plastic. The clay hardens by baking at a certain temperature. Once our beads are properly baked, they will not break or fade.

 

Q: How are She Beads made?

A: To the surprise of most, there is no painting involved with our beads. Our beads are made entirely of clay and involve many labor-intensive steps. Here are a few videos to show you!
Cane-making Video
WGN Special
Made in Chicago Video
Shop Small Saturday

 

Q: How do I care for Elastic?

A: If your She Beads have become stretched, they can be restrung for a $4 fee per item. For mail-in customers please include an additional $7 for return shipping. Please send your restrings to: She Beads, 821 Ridge Rd., Wilmette, Illinois, 60091. Although re-strings usually take 1 week, please allow up to 3 weeks for your items to be returned.

 

Q: Resizing?

A: We will be happy to resize any new bracelet, watch or necklace under 20" free of charge, however, please include $7.00 for return shipping. Please call us at 888-920-1923 for resize pricing on necklaces over 20". Please send your repairs to: She Beads, 821 Ridge Rd., Wilmette, Illinois, 60091. Allow up to 3 weeks for your items to be returned.

Q: How can I tell an authentic She Beads item from a knock-off?

A: Always look for our signature "SB" trademarked bead next to the knot. You will find our "SB" trademark on all bracelets, necklaces, watches, anklets, key chains and pendants.

Q: Can I buy my She Beads from www.shebeads.com?

A: No, www.shebeads.com has no affiliation with She Beads and does not sell authentic She Beads items.The only approved website for She Beads jewelry is www.She-Beads.com.